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ABOUT US

Welcome to Ash Pet Shop, where our passion for pets is at the heart of everything we do.

As fellow pet lovers, we understand the deep bond that exists between humans and their animal companions. That's why we've dedicated ourselves to creating a haven for pet enthusiasts like you.

At Ash Pet Shop, we offer more than just products; we offer a lifestyle that celebrates the joy and companionship that pets bring to our lives. Our carefully curated selection of pet supplies and accessories is designed to cater to the unique needs and preferences of your furry, feathery, or scaly friends.

What sets us apart is our commitment to quality. We've scoured the market to handpick the finest foods, toys, grooming essentials, and more from renowned brands you can trust. Whether you have a playful pup, a curious kitty, or a majestic reptile, we've got the perfect products to keep them happy, healthy, and thriving.

Our knowledgeable and friendly staff is here to assist you every step of the way, providing expert advice and recommendations to ensure you make the best choices for your pets. We're not just a store; we're your partners in pet care.

But we're more than just a pet supply store; we're a community of pet lovers. We host events, workshops, and gatherings where you can connect with other pet enthusiasts, share stories, and learn from experts.

We curate an exclusive collection of pet products from a wide range of trusted and beloved brands. Discover a world of quality and diversity as we bring you the finest offerings from top pet brands, ensuring that your furry friends receive the very best in nutrition, comfort, and care. Explore our selection and pamper your pets with the excellence they deserve.

Thank you for choosing Ash Pet Shop as your go-to destination for all things pet-related. We look forward to helping you create a world of happiness and well-being for your beloved companions. Together, let's make every tail wag, every purr soothing, and every feather flutter with delight.

CONTACT

Name of the company : ASH PETS FOOD TRADING
City Abu Dhabi
Country as UAE
Phone number: 0524224912

Email: ash.store.ae@gmail.com

PAYMENT CONFIRMATION & DELIVERY POLICY

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.

Delivery within UAE cities shall be in 1 – 4 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED 21 if less than 249 dhs and AED 10.5 if above 249 dhs.

Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.

At the time of checkout disclose to the cardholder the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

REFUND & CANCELLATION POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ash.store.ae@gmail.com . Please note that returns will need to be sent to the following address: [ASH Pet Shop AE]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ash.store.ae@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ash.store.ae@gmail.com.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

• ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

• https://www.ashpetshop.ae/ will not pass any debit/credit card details to third parties’’

• https://www.ashpetshop.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://www.ashpetshop.ae/ (website) cannot guarantee the security of any information that is disclosed online’’

• https://www.ashpetshop.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

TERMS & CONDITIONS

• “ASH PETS FOOD TRADING” maintains the https://www.ashpetshop.ae/ Website.

• ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’

• ‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.

• ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’

• ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

• ‘’Cardholder must retain a copy of transaction records and https://www.ashpetshop.ae/ policies and rules’’

• ‘’User is responsible for maintaining the confidentiality of his account’’

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